Reservation Center Launch

Who:  International Hotel and Resort Operator

Problem:  Provide ground up project management leadership for the development and implementation of an offshore reservation Call Center within a 4 month development opportunity window.

Solution:   Utilizing professional project management protocol, HDCG developed detailed Project Plans coordinating multiple domestic and international vendors and internal departments for a successful implementation over a 4 month period.  Creative teamwork and flexible management techniques delivered this project on time and on budget.

Result:  Successful implementation resulted in fully operational call center operating above projected productivity goals.  Current volume accounts for 25% of overall call volume totals.